General - Faqs
What is Herbal Soul?
HerbSoul is your go-to destination for natural wellness products. We offer a range of herbal capsules and tea bags made from pure, raw herbs to support your health and vitality.
Where are you located?
We operates online and is based in the UK. We serve customers throughout the UK and will soon expand our reach to international locations.
How can I contact Herbal Soul?
You can contact us via email at support@herbsoul.co.uk or by phone at 1-800-123-4567. Our customer service team is available to assist you with any questions or concerns.
What products does Herbal Soul offer?
We offer a variety of natural herbal products, including herbal capsules and tea bags. Our products are designed to support various aspects of health, including energy, immune support, relaxation, and more.
Are all your products natural and organic?
Yes, all of our products are made from natural, raw herbs. We prioritize sourcing organic ingredients to ensure the highest quality and purity in our herbal capsules and tea bags.
Product - Faqs
What types of herbal capsules do you offer?
We offer herbal capsules for energy, immune support, stress relief, and overall wellness.
What types of herbal tea bags do you offer?
Our herbal tea bags include blends for relaxation, detox, digestive health, and energy.
How should I store my herbal products?
Store your herbal products in a cool, dry place away from direct sunlight.
Are your products suitable for vegetarians/vegans?
Yes, all our products are suitable for vegetarians and vegans.
Do your products contain any allergens?
Our products are free from common allergens, but please check individual product labels for specific ingredient information. If you have concerns, feel free to contact us.
Ordering - Faqs
How do I place an order?
To place an order, browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Please contact our customer service team at support@herbsoul.co.uk or 1-800-123-4567 for assistance.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. Use this number to track your order on the carrier’s website.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Is there a minimum order amount?
No, there is no minimum order amount. You can order as little or as much as you need.
Returns and Refunds - Faqs
What is your return policy?
All sales are final due to the nature of our products. However, if you receive a damaged or defective item, please contact us within 7 days of receipt for a resolution.
How do I return a product?
To return a damaged or defective product, contact us at support@herbsoul.co.uk with your order number and a photo of the item. We will provide further instructions.
Can I exchange a product?
We do not offer exchanges. If you receive a damaged or defective item, we will replace it or issue a refund.
How long does it take to process a refund?
Once your return is received and inspected, we will process your refund within 5-7 business days. The credit will be applied to your original method of payment.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact us within 7 days at support@herbsoul.co.uk with your order number and a photo of the damaged item. We will arrange a replacement or refund.